How much is shipping?

We offer free shipping within the United States on all orders placed on shanshanliyou@gmail.com. International orders vary in shipping cost based on country.

How long does shipping take?

For orders in the United States, your order is typically processed and delivered in to 5 business days. In rare circumstances, the package may take up to 10 business days.

For orders outside the United States, your order is typically processed and delivered in 5 to 14 business days.

Where do you ship to in the United States?

We ship to any address in the United States including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands.

For international orders, are there customs fees?

Your purchase price includes Value Added Tax (VAT) for your country, but additional customs may apply upon shipment. You will be responsible for paying any additional taxes to your local government prior to receiving your parcel.

NOTE: European Union customers will not have to pay duties for orders valued under 150 euros.

Can I cancel an order I just placed?

If you’d like to cancel your order, you may request a cancellation within 24 hours at shanshanliyou@gmail.com. Unfortunately, we are unable to guarantee that we can cancel an order due to immediate processing by our shipping team. If the order has not been shipped out yet, and we’re able to cancel it, we will provide a full refund to the original form of payment used to place the order.

If your order has shipped out, you may request a refund if you have ordered in the United States, U.K. and European Union. Other international customers will be responsible for covering the cost of sending the ordered item back to our facilities to receive a full refund.